PRIVACY POLICY AND TERMS AND CONDITIONS

Last updated: 8 July 2026

This document sets out the Privacy Policy and the Terms and Conditions applicable to firepowersfx.com and to the pyrotechnic and special-effects services provided by FirepowerSFX ("we", "us", "our"), operating out of Ahmedabad, Gujarat, India. By using this website or booking a service with us, you agree to the provisions set out below.

PART A — PRIVACY POLICY

This Part explains what personal data we collect, why we collect it, how it is safeguarded, and the rights available to you under India's Digital Personal Data Protection Act 2023 (the "DPDP Act").

A.1 Information We Collect

(a) Information you provide to us directly: where you complete our quotation enquiry form, we collect your name, telephone number, email address, event venue, event date, and event requirements. Where you contact us by telephone, instant messaging, or the live chat facility on our website, we collect the content of that correspondence.

(b) Information collected automatically, only with your consent: we do not activate analytics or marketing cookies until you have actively given consent through the cookie banner on our website. Once consent has been given, the following categories of information may be collected.

Consent may be reviewed or withdrawn at any time via the "Cookie Preferences" link in the footer of our website.

(c) Strictly necessary information, for which consent is not required as it is essential to the functioning of the website: basic session information required to display the website correctly, and a record of the cookie choice made and when, so that you are not asked again on each visit.

A.2 Legal Basis for Processing

Quotation and enquiry data is processed with your consent, in order to respond to your enquiry and provide a quotation for our services. Analytics and marketing data is processed only upon your explicit, opt-in consent, in order to understand website performance and the effectiveness of our marketing. Necessary and functional data is processed as required to operate the website itself.

A.3 Disclosure of Information

We do not sell your personal data. Limited information is shared with the following categories of business third parties, solely for the purpose of operating our services: (i) cloud hosting and data storage providers, engaged to store quotation submissions and website data securely; (ii) analytics service providers, engaged for website and usability analytics, and only once consent has been given; (iii) live chat service providers, engaged to operate the live chat facility, should it be used; and (iv) instant messaging platforms, where a visitor elects to contact us by such means, such correspondence being subject to that platform's own privacy terms. Each such third party is a reputable, established provider of its respective service, engaged strictly on a data-processing basis to support the operation of our business.

A.4 Retention of Information

Quotation and booking records are retained for the duration of our business relationship and thereafter as required for accounting and legal record-keeping purposes. Marketing attribution data expires automatically after thirty days. Consent records are retained as evidence of compliance until deletion is requested.

A.5 Rights Under the DPDP Act 2023

As a Data Principal under the DPDP Act, you are entitled to: access a summary of the personal data held in respect of you; correction of inaccurate or incomplete data; erasure of data once it is no longer required for the purpose for which it was collected; withdrawal of consent at any time, as readily as it was given; nomination of another individual to exercise these rights on your behalf in the event of death or incapacity; and grievance redressal, whereby a complaint may be raised with us in the first instance, and, if unresolved, thereafter with the Data Protection Board of India.

A.6 Cookie Categories

Necessary: always active, required for the website to function correctly, and cannot be disabled. Analytics and Marketing: disabled by default, covering web analytics, usability analytics, and campaign attribution, activated only once consent is given and capable of withdrawal at any time.

A.7 Children's Data

Our services are intended for adults enquiring about or booking event services. We do not knowingly collect personal data from children.

A.8 Changes to This Policy

This policy may be updated from time to time to reflect changes in our practices or in applicable law. Material changes will be reflected by an updated "Last updated" date above.

PART B — TERMS AND CONDITIONS

B.1 Our Services

FirepowerSFX provides pyrotechnic, cold spark, CO2 cryo jet, and other special-effects services for weddings, corporate events, and celebrations across Gujarat and India. The precise equipment, quantities, and effects for an event will be confirmed within the written quotation.

B.2 Quotations and Bookings

Quotations generated via our website are estimates and shall be considered confirmed only once agreed in writing, whether by instant message, email, or signed order, and a booking advance has been received. Final pricing may vary in light of a venue site inspection, access constraints, or late changes to the effects requested. A booking shall be treated as confirmed only upon receipt of the agreed advance payment.

B.3 Payments

An advance payment is required to confirm a booking; the balance is payable as agreed in the quotation, typically prior to or on the day of the event. Accepted methods of payment are cash, UPI, and bank transfer. Prices are quoted in Indian Rupees and are exclusive of applicable taxes unless stated otherwise.

B.4 Cancellations and Rescheduling

Cancellations must be notified to us in writing, whether by instant message or email, at the earliest opportunity. Advance payments may be wholly or partially non-refundable, having regard to the proximity of the cancellation to the event date and to any costs already incurred (including equipment reservation, staff scheduling, and licence fees already paid). Rescheduling to an alternative date shall be accommodated where possible, subject to the availability of equipment and crew.

B.5 Safety, Licensing and Venue Compliance

Pyrotechnic and aerial effects require venue clearances, compliance with fire safety requirements, and, in the case of aerial or fireworks displays, a valid PESO (Petroleum and Explosives Safety Organisation) licence and the relevant local authority permissions; further detail is available on our Safety and Licensing page. The client is responsible for obtaining venue permission for pyrotechnic and fire effects, and for informing FirepowerSFX of any venue restrictions (such as indoor smoke detectors, ceiling height, or fire safety rules) in advance. FirepowerSFX reserves the right not to proceed with any effect it considers unsafe for the venue or prevailing crowd conditions on the day, notwithstanding any prior booking. Any permits or no-objection certificates required for aerial fireworks displays remain the client's responsibility to obtain, unless expressly agreed otherwise in writing.

B.6 Liability

FirepowerSFX carries out all effects using trained operators and in accordance with manufacturer-specified safety clearances. FirepowerSFX shall not be liable for damage, injury, or loss arising from the client's or venue's failure to disclose relevant site conditions, or from third-party interference with equipment or clearance zones during the event. Liability in respect of any confirmed service failure is limited to the value of the specific service affected, as stated in the quotation.

B.7 Use of This Website

Content on this website, including text, images, and video, is the property of FirepowerSFX unless otherwise credited, and may not be reproduced without permission. Users agree not to misuse the website, including by submitting false enquiry information or attempting to access restricted areas of the site. The use of cookies and analytics on this website is governed by Part A above.

B.8 Governing Law

These terms are governed by the laws of India, and the courts of Ahmedabad, Gujarat shall have exclusive jurisdiction in respect of any disputes arising hereunder.

B.9 Changes to These Terms

These terms may be updated from time to time. Material changes will be reflected by an updated "Last updated" date above.

Enquiries

Enquiries regarding this document, including requests concerning personal data or the withdrawal of consent, may be sent to: info@firepowersfx.com. Ahmedabad, Gujarat, India.